Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please ensure that any hazardous materials or gases have been removed from your product before shipping.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase emailed to 

Mail your return to: 

There are certain situations where only partial refunds are granted (if applicable)
Such as any item that is returned more than 30 days after delivery

Refunds (if applicable)

If an item arrives damaged or is damaged in transit, it may take up to 30 days to investigate the claim and get a new item sent. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thecraftycocktail@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  and send your item to: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, mail your return to: 

Once a shipping label is created and the item is at the facility, a period of 30 days must pass before issuing a refund for a "lost in transit" claim to verify that the item will not be delivered.  

If an item is believed to have been stolen, it will be the responsibility of the receiver to make every effort to contact their local provider to locate the package. 

If an item is returned to sender or undeliverable to an error on the buyers part, a second shipment may be sent out at the cost of the shipping. A listing will be created and a new item will be sent out after it has been purchased.

If an item is marked "delivered" but has not been received, it is the responsibility of the receiver to make every effort to contact their local provider to locate the package. A new shipment may be sent out only after a non-delivery claim has been filed. It will be requested to use a new/different address to ship the replacement item to. If it is decided to ship to the same address the purchaser waives the right for a refund if the item is not received. Only 1 order reshipment will be sent. If the order is sent to a different address than the original and is still not received, a refund may be provided minus the cost of original shipping. 

If a return is made and it is not due to a manufacturer defect or error on our part. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.